Booking

By confirming the booking, the person named as the Client (or the first person named as the Client) on the booking proposal accepts, on behalf of all guests, the following terms and conditions.

The chalet may only be rented in its entirety (with the exception of certain non-accessible areas), either with catering services (Catered formula) or without (Self-Catered formula).
You are welcome to request a change from what is shown on the “Availability & Rates” page; we will do our best to accommodate your request.

Upon receipt of your enquiry—whether directly or via an online booking platform—you will be sent a detailed proposal specifying the dates, number of guests, total price, tourist tax, and chosen formula.

The booking is confirmed when you send an email, SMS or WhatsApp message and pay the booking deposit, under the terms set out in the proposal. The booking becomes effective only once payment is received.

For non-refundable special rates, the booking is confirmed only upon receipt of full payment.

Transfers and additional services are not included but may be booked via our trusted partners.
Electricity costs related to charging electric or hybrid vehicles will be billed separately based on actual consumption.

Payment Security Deposit, and Cancellation Policy

The remaining balance for your stay is due six weeks prior to arrival. You will receive a reminder by email. If payment is not received within one week following this reminder, we reserve the right to cancel the booking (see cancellation terms below).

Bookings made less than six weeks before arrival must be paid in full upon confirmation.

Upon arrival or just before arrival, a credit card payment of CHF 1,500 will be requested as a security deposit. This will be automatically reimbursed within 48 hours of departure, provided no damage or unpaid charges are reported

Cancellation Terms:

More than 8 weeks before arrival: 50% of the booking deposit is retained as a cancellation fee.

Between 8 and 5 weeks before arrival: the full booking deposit is retained unless the chalet is rebooked under the same conditions. If rebooked, reasonable rebooking costs will be deducted from any refund.

Between 5 and 3 weeks before arrival: 60% of the total stay is due unless the chalet is rebooked under the same conditions (same refund policy as above).

Less than 3 weeks before arrival: the full amount of the stay is due unless the chalet is rebooked under the same conditions (refund less reasonable rebooking costs).

In case of early departure, regardless of the reason (illness, weather, etc.), the full stay remains due.

Any applicable refunds will be processed within 30 days of the original payment date.

We strongly recommend that you take out travel insurance covering cancellations, trip interruptions, or unforeseen events.

Please note: fees and commissions charged by third-party booking platforms (i.e., not direct bookings) are not covered by this policy. Any refund requests must be addressed directly to the relevant platform.

Payments may be made via bank transfer (QR code, e-invoice, or upload through your banking app) or by credit card.

Catered Package

The booking includes access to four bedrooms on the garden level:

3 double bedrooms (160 cm beds) with en-suite shower/WC,

1 family room configurable as double, triple or quadruple (2 x 90 cm beds + 2 x 85 cm beds), with en-suite bath/WC.

Also included are the living/dining room, entrance hall, corridor, WC, ski room with boot warmers, sauna, terrace, and garden.
The kitchen is not accessible to guests (except on the chef’s day off, usually Thursday).

A fifth room on the upper level (reserved for the chef/chalet manager) and storage or technical areas are not accessible.

The maximum number of guests may not exceed what is specified in your booking confirmation.

Included Services – 6 Days per Week:

Full breakfast (as described on our website),

Afternoon tea,

Apéritif,

Three-course dinner served with still and sparkling water.

Menus are designed to offer balanced, seasonal, and locally sourced cuisine. A sample menu will be sent one week prior to your stay. Menus are set for the group as a whole (vegetarian alternatives available upon prior request).

On the chef’s day off, a continental breakfast is prepared and laid out (no other meal service that day).

Indicative Timings:

Breakfast: 7:30 – 10:00

Afternoon tea: 15:30 – 17:00

Apéritif: from 18:30

Dinner: 19:30 – 21:00

Dietary requirements, allergies, and food preferences:

Please inform us of any allergies, intolerances, or dietary requirements at the time of booking. We reserve the right to confirm whether these can be accommodated. If not, the Client may choose to:

Cancel the booking at no cost, or

Switch to the Self-Catered formula.

If dietary requirements are only communicated after booking, we will do our best to accommodate them but cannot guarantee compliance.

Children’s Meals:

Children may dine at the main table with other guests, or earlier during the apéritif, under adult supervision. Tailored meals for children can be arranged in advance with the chef.
Unless otherwise specified, the children’s menu will be the same as that of the adults.

Guests and Special Requests:

External guests may be invited to dinner, within the 12-person capacity and with at least 24 hours’ notice to the chef.Each additional meal (apéritif + dinner + tisanes) is charged at CHF 75 per person.

You may also request special dishes or ingredients in advance (e.g., truffle, foie gras, Valais cheeses…). The chef will provide suitable suggestions and indicate any additional cost based on sourcing.
We strongly recommend discussing these requests well in advance.

The kitchen remains off-limits to guests, except on the chef’s day off, when raclette and fondue equipment will be made available for your use and under your responsibility.

Included Facilities & Services:

Daily housekeeping (4 hours/day in case of direct booking– guests must vacate rooms during cleaning),

Mid-week towels change

End-of-stay cleaning,

Access to the chalet laundry room (upon request),

Winter: ski locker (for 5 pairs) at the base of the gondola.

Waste Management:

In accordance with local regulations, waste sorting is mandatory.
Please use the bins in bathrooms and bedrooms for recyclable waste (paper, glass, cardboard, aluminium, tin).
All other waste must be handed to the chef or chalet manager.

 Self Catered Package

The reservation includes the entire chalet, excluding technical rooms and storage areas.

The following are provided:

5 bedrooms with en-suite bathroom or shower/WC:

4 bedrooms on the garden level:

3 double rooms (160 cm beds),

1 room that can be configured as a double, triple, or quadruple (2 beds of 90 cm and 2 beds of 85 cm),

1 bedroom on the upper level (2 beds of 90 cm).

Living/dining room, entrance and hallway, W.C., ski-room with boot dryer, professional kitchen, laundry room, terrace, and garden.

The number of guests accommodated may not exceed the number of people indicated in the booking proposal.

Included Services

Daily cleaning:

2 hours per day for bookings made through a third-party platform,

4 hours per day for direct bookings.

Guests are kindly asked to vacate the bedrooms during cleaning times to allow for proper service.

Final cleaning at the end of the stay.

In winter: ski locker (for 5 pairs) reserved at the foot of the cable car.

Waste Management

Sorting waste is mandatory according to local municipal regulations. Please:

dispose of recyclable waste (paper, cardboard, glass, aluminum, tin) in the bins located in the bathrooms, bedrooms, and kitchen,

dispose of other waste in the “household/non-recyclable waste” bin in the kitchen.

⚠️ Only official bags subject to municipal tax are permitted. Several 35L bags (max 7 kg) are provided in the kitchen. Chalet staff usually handle daily waste removal. If needed, waste may be disposed of in communal moloks, the nearest being slightly downhill from the chalet.

Arrival and Departure

Rooms must be vacated by 10:00 AM on the day of departure.
Arrival is possible from 4:00 PM onward.

We are not obliged to accommodate arrivals before 4:00 PM, and staying in the chalet after the departure time is not allowed.

If you wish to arrive earlier or depart later, please contact us in advance. We will do our best to accommodate your request, subject to availability and logistical constraints.

Tourist Tax

The tourist tax is not included in the rate displayed on the website. The municipality of Riddes–La Tzoumaz applies a tourist tax of CHF 2.50 per night per person (1.25 for teenagers under 16).
Children under 6 years old are exempt. 

The amount and regulations regarding this tax may change.
The current municipal regulations can be viewed here: latzoumaz-rglement-tsth-2019.pdf.

Sauna

Sauna usage rules are posted inside the sauna door for hygiene and safety reasons.

Please note that:

Children under 16 must be accompanied by an adult,

Sauna use is reserved for persons in good physical condition,

The sauna heater must be turned off after each use and must never be left on continuously.

Use of the sauna is the sole responsibility of the Client. The operator cannot be held liable for any incidents or damage resulting from improper use.

Safety, Tranquility, Waste, Responsibility, Pets, Applicable Law 

The Client agrees to respect the chalet, its staff, and the neighborhood and undertakes to occupy the chalet responsibly.

Safety

The Client agrees to follow safety instructions, notably regarding:

The use of the fireplace (lighting, safety distance, etc.),

The sauna (see dedicated section),

The barbecue.

A fire extinguisher is available on the upper floor.

Liability for Damages

Any damage caused by the Client or their guests, any loss or deterioration of chalet property (equipment, furniture, objects, etc.), as well as any damage caused to chalet staff, will be invoiced in addition.

Noise and Parties

Parties and loud gatherings are prohibited after 10:30 PM in order to respect the peace and quiet of the neighborhood.

No Smoking

The chalet is strictly non-smoking, including electronic cigarettes. All guests agree to comply with this rule inside the chalet.

Waste Sorting and Management

The Client agrees to respect the municipal waste sorting rules (posted in the kitchen). In particular, sorting recyclables (paper, glass, aluminum, etc.) is mandatory.

Inappropriate Behavior

If the behavior of the Client or any guest:

endangers a person, the chalet, or its staff,

violates laws or public regulations of the canton of Valais,

the stay of the concerned individual may be terminated immediately without prior notice. No refund will be given in such cases.

Theft and Valuables

We disclaim all responsibility for theft of money or valuables not deposited with the chalet manager (Catered package). Safes are provided in each bedroom but their effectiveness against intrusion is not guaranteed.

Technical Failures / Major Damage

The Client agrees to report any malfunction or failure as soon as possible. We will take all necessary measures to repair or replace equipment as promptly as possible.

We cannot be held responsible in case of:

interruption of public services (water, electricity, telephone, etc.),

adverse weather conditions,

strikes,

failure of any equipment or external partner.

If the chalet becomes uninhabitable before the start of the stay (e.g., major damage), all amounts paid will be refunded within 7 days. No further compensation can be claimed beyond this refund.

Pets

Pets are not allowed in the chalet, except for guide dogs.

Applicable Law and Jurisdiction

In case of dispute, Swiss law applies.
The competent jurisdiction is that of the chalet’s operating location.

Modifications

These general terms and conditions may be modified at any time without prior notice.
The version in force is the one published on our website on the date of booking.
We recommend keeping a copy for your records.