We kindly prefer payment by bank transfer.
Visa cards etc. are also accepted.
Any additional charges (such as wines, etc.) may be settled in cash, by bank transfer or by card.
Services provided by our partners should be paid for directly to them.

Please, contact us as soon as possible, by e-mail or Whatsapp/ Phone. Cancellation conditions are specified in the general terms and conditions (link below).

Several travel options are available, depending on your preferences:

• By car, with the convenience of an on-site electric vehicle charging station at the chalet's private parking.
• By train, via the Riddes SBB/CFF station, with a connecting postal bus. Martigny and Sion stations are approximately 25 minutes away by car, and Lausanne is about 1 hour and 15 minutes away. Transfers and taxi services can be arranged upon request.
• By air, from Geneva or Sion airports – with private transfers available. You can also directly reach Martigny (or Riddes) train station from Geneva airport station. 

Check-in is available from 3 PM, and check-out until 10 AM.

If you wish to arrive earlier or depart later, please contact us in advance so we can find the best solution together.

For self-catered stays, a key box code will be provided, allowing you to arrive at any time after 3 PM.

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Children are very welcome at the chalet.
A family room can accommodate 2 to 4 children and includes a private en-suite bathroom.
Children may dine with the other guests, or earlier during the aperitif, under adult supervision. Tailored menus can be arranged upon request.
Books, movies and games are available for their enjoyment at the chalet.

La Tzoumaz also offers a wide range of family-friendly activities, including the longest toboggan run in Western Switzerland.

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The chalet has been designed and is operated with sustainability at its core.
We adhere to the guidelines of the Swisstainable and Valais Excellence – Positive Economy certifications, and an application for the European eco-label certification is currently underway.

This certification is based on compliance with 67 criteria divided into five categories: general management, energy consumption reduction, water consumption reduction, waste and wastewater management and sorting, and other environmental commitments.

We will be happy to provide you with further information upon request.

We would be happy to book or connect you with trusted professionals offering:
• in-house massages by a qualified team,
• private yoga sessions,
• a live pianist (jazz or classical) for a musical interlude during the aperitif,
• or a magician, available during certain times of the year (Christmas, winter, and Easter holidays).